Reference

Register with vamx and Reach the Lobby Fast

Creating your vamx account takes a few steps — enter your details, verify your number, and your wallet is ready to fund via bKash, Nagad or Rocket. Access depends on your location and applicable local law, so check eligibility before you proceed.

bKash, Nagad, Rocket depositsMobile-first account accessOTP verification on sign-upLobby ready after first deposit
See the Lobby Read FAQ
vamx Register with vamx and Reach the Lobby Fast

What to Expect When You Register

The registration form asks for your mobile number, a password, and basic profile details. Once submitted, an OTP arrives on your phone — enter it to confirm ownership of that number. After that, your account is active but you will need to complete a quick identity check before your first withdrawal is processed. This involves

uploading a valid national ID or passport; the check is a one-time step and protects your account from unauthorised access. Support is reachable through live chat and email if anything stalls during the process. Keep your mobile number accurate — it is the anchor for account recovery, OTP delivery and wallet linkage when you add

bKash, Nagad or Rocket later.

  • OTP Number Verification Your mobile number is verified instantly via OTP during sign-up, making sure each account is tied to a real, accessible phone.
  • Identity Check Before Withdrawal A one-time ID verification step — national ID or passport — is required before your first withdrawal clears. It keeps your funds secure.
  • Live Chat and Email Support If your registration hits a snag, reach the support team through live chat or email directly from the account page for step-by-step help.
  • Wallet Linkage After Sign-Up Once registered, you add your bKash, Nagad or Rocket number in the cashier section — linking it ties your wallet to your account for every deposit.

Account

The registration form asks for your mobile number, a password, and basic profile details. Once submitted, an OTP arrives on your phone — enter it to confirm ownership of that number. After that, your account is active but you will need to complete a quick identity check before your first withdrawal is processed. This involves uploading a valid national ID or passport; the check is a one-time step and protects your account from unauthorised access. Support is reachable through live chat and email if anything stalls during the process. Keep your mobile number accurate — it is the anchor for account recovery, OTP delivery and wallet linkage when you add bKash, Nagad or Rocket later.

See the Lobby

Your details are encrypted for secure account access.

LOCAL WALLET DEPOSITS

Fund Your Account via bKash, Nagad or Rocket

After registration, your first move is linking a local payment wallet in the cashier. Open your bKash, Nagad or Rocket app, send to the account number shown on the deposit screen, then confirm with your PIN. The reference code displayed must be included in the transfer so our system matches it to your account automatically. Deposits typically reflect quickly once the transfer is confirmed on the wallet side. Rocket works the same way for Dutch-Bangla Bank wallet holders. All three options are available from the same cashier screen — no need to switch pages.

bKash Send from your bKash app to the number shown in the cashier, include the reference code, and confirm with your bKash PIN to complete the deposit.
Nagad Open Nagad, enter the cashier-provided number and reference, then authorise with your Nagad PIN. Funds reflect once Nagad confirms the transfer on their side.
Rocket Dutch-Bangla Bank Rocket holders follow the same send-and-reference flow. Enter the displayed number in your Rocket app and confirm to push the funds across.
ACCOUNT SAFETY SIGNALS

How We Protect Your Account at vamx

Registration is the point where your personal data enters our system, so we take the protection steps seriously. SSL encryption covers the form submission, your stored credentials, and all cashier traffic. Your identity documents are handled under our data protection policy and are not shared outside the verification process. Access controls mean only you — authenticated via OTP or password reset — can modify account details.

SSL Encryption Every page on the registration and cashier flow runs over SSL, so your mobile number, password and payment details travel encrypted from your device to our servers.
OTP-Based Identity Confirmation Your mobile number is confirmed by OTP at registration and again when you reset your password, so no one can hijack your account without physical access to your phone.
Document Handling Policy ID documents you submit for verification are processed under a defined data retention policy. They are used only for the verification step and not redistributed.
Access Control on Account Changes Changes to your registered mobile number, email or wallet details require a re-authentication step, preventing unauthorised modifications even if someone knows your password.
ACCOUNT HELP PATHS

Getting Help with Your vamx Account

Registration questions happen — a missed OTP, a wallet mismatch, or a form field that won't accept your number. The support team covers these scenarios through three direct channels. Pick the one that fits your situation and have your registered mobile number ready to speed things up.

Team online

Live Chat

The live chat window sits inside your account area. Open it from any page, describe the registration issue, and an agent responds directly in the thread.

Email Support

For account verification or ID check queries, email is a reliable route. Attach your document and describe the step where you are stuck for a faster resolution.

Account Self-Service

The account settings panel lets you update your registered mobile number, re-trigger OTP delivery, and check wallet linkage status without contacting support.

Common Questions About Signing Up

These are the questions we get most often from people going through the registration flow for the first time. If your question is not here, live chat or email support can walk you through the specific step.

You need a valid mobile number, an email address and a password. After the form, an OTP is sent to your mobile to confirm the number before your account activates.

Wait thirty seconds then use the resend option on the verification screen. If it still does not arrive, check that the mobile number you entered is correct, then contact live chat.

Yes. Once your account is active and OTP-verified, go to the cashier, select bKash, copy the account number and reference code, then complete the send from your bKash app.

No — you can register and deposit without submitting ID. The identity check is required before your first withdrawal is processed, not at the point of sign-up.

Account access depends on your location and whether your region is eligible under local law. Check the eligibility conditions at registration; this is not limited to Dhaka specifically.

Your OTP will not reach you and verification will fail. Contact support via email with your account details; the team can update the number after confirming your identity.
Reference

Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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